At Sheartak Tools, we are committed to providing reliable and efficient shipping services for all orders. This policy explains our shipping process, delivery expectations, and responsibilities regarding shipments.
Order Processing Time
Orders are typically processed and shipped within 1–3 business days after payment confirmation, unless otherwise stated on the product page.
Custom-made or special-order items may require additional production time. Estimated lead times will be communicated before processing the order.
Shipping Methods
We ship orders using trusted carriers, including:
- UPS
- FedEx
- Purolator
- Canada Post
- Canpar
Delivery times provided at checkout are estimates only and are not guaranteed. Delays caused by weather, customs clearance, carrier operations, holidays, or other circumstances outside of Sheartak Tools' control may occur.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please ensure your shipping information and email address are accurate. Customers are responsible for monitoring tracking updates and ensuring successful delivery.
Delivery Attempts & Returned Packages
Customers are responsible for providing accurate shipping information and ensuring that delivery can be completed successfully.
If a package cannot be delivered due to customer-related reasons, including but not limited to:
- Failure to be available for delivery
- Failure to pick up the package from a carrier location within the carrier's holding period
- Refusal of delivery
- Incorrect or incomplete shipping information provided by the customer
and the package is returned to Sheartak Tools:
- Original shipping fees are non-refundable.
- Any return shipping fees or carrier charges incurred will be the customer's responsibility.
- Additional shipping charges will apply if the customer requests the order to be shipped again.
Shipping Address Changes
Shipping address changes must be requested before the order has been shipped.
Once an order has been handed over to the shipping carrier, Sheartak Tools cannot guarantee that address changes can be made. Any additional fees charged by the carrier due to address changes will be the customer's responsibility.
International Orders & Customs
For shipments outside of Canada and the United States, customers are responsible for any customs duties, taxes, brokerage fees, tariffs, or import charges required by the destination country.
For shipments to the United States, Sheartak Tools covers applicable import tariffs as part of our commitment to providing a smoother cross-border purchasing experience. This tariff coverage applies to U.S. shipments only and does not apply to other international destinations.
Customs clearance delays, inspections, or additional requirements imposed by customs authorities are outside of Sheartak Tools' control and may affect delivery times.
Damaged or Lost Shipments
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
Please keep all original packaging materials and provide photos or additional information if requested. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: sales@sheartak.com
Company: Sheartak Tools Ltd.