Shipping Policy
At Sheartak Tools Ltd., we work to ship orders promptly and help customers resolve delivery issues. This policy explains our processing times, shipping arrangements, and procedures for address changes, delayed shipments, and returned packages.
1. Shipping Methods and Delivery Estimates
We ship using carriers such as UPS, FedEx, Purolator, Canada Post, and Canpar. The shipping charges will be shown at checkout or provided in your quotation.
Unless expressly confirmed otherwise in writing, transit times and delivery dates are estimates, not guarantees. Weather, customs inspections, holidays, address issues, and carrier disruptions may affect delivery.
If your order is required by a specific date, please contact us before ordering so we can discuss the available options.
2. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address and contact information at checkout. Please include any required unit or suite number, company name, postal or ZIP code, and telephone number.
Please review your order confirmation promptly. If you notice an error, contact sales@sheartak.com immediately and include your order number and corrected address.
Incorrect or incomplete customer-provided information may cause delays, failed delivery, or additional carrier charges. Where permitted by applicable law, customers are responsible for reasonable, documented address-correction, redirection, return, or reshipping charges arising from those errors.
3. Address Changes After Ordering
Address changes must be requested as soon as possible. A requested change is not confirmed until Sheartak acknowledges it in writing.
Once an order has been processed or handed to the carrier, an address change or interception may not be possible. Carrier acceptance and completion of a change cannot be guaranteed.
Please notify us if you arrange a delivery change directly with the carrier. Customer-requested changes may affect delivery timing and result in additional charges.
4. Tracking and Delivery Arrangements
Tracking information will be sent to the email address provided with your order once the shipment is processed. Tracking updates may take time to appear after the carrier receives the package.
Please monitor tracking updates and respond promptly to carrier requests concerning delivery appointments, signatures, pickup, or customs information.
Some shipments require a signature. If delivery is unsuccessful, please follow the carrier’s instructions to arrange redelivery or collect the package within its holding period.
5. Undeliverable, Refused, and Unclaimed Packages
A package may be returned because of an incorrect address, refusal of delivery, failure to collect it within the carrier’s holding period, or another customer-related delivery issue.
If the package is returned for a customer-related reason, the following terms apply to the extent permitted by law:
- Original shipping charges are non-refundable.
- The customer is responsible for reasonable, documented return transportation and other carrier charges actually incurred.
- Reshipment requires confirmation of the correct address and payment of the applicable reshipping charges.
- If the customer requests a voluntary refund instead of reshipment, the Return Policy applies, including applicable inspection requirements, restocking fees, and permitted deductions.
Please contact us before refusing delivery or arranging a return. We will explain the applicable arrangements and charges. These terms do not automatically apply to carrier loss, carrier error, or an error made by Sheartak.
6. Delayed or Missing Shipments
If your shipment is delayed, tracking appears incorrect, or the package appears to be missing, please contact sales@sheartak.com promptly with your order number and tracking number.
We will work with the carrier to investigate and advise you of the next update date. We may request address confirmation or other information reasonably needed to resolve the issue.
Carrier investigation timeframes are estimates, not guaranteed delivery or resolution dates. An investigation does not suspend any cancellation or refund rights provided by applicable law.
If a shipment is confirmed lost, we will arrange an appropriate replacement or refund, subject to applicable law and the circumstances of the shipment.
If tracking shows delivery but you cannot locate the package, please check with household members, receiving staff, and any designated delivery location, then contact us so we can request further delivery information from the carrier.
7. Damaged Shipments
If your package or its contents arrive damaged, please notify us as soon as possible. Keep the product, shipping box, labels, and all packing materials until we provide further instructions.
Please provide photographs of the damage, the outer box, the shipping label, and the internal packaging. We will assist with the carrier investigation and arrange an appropriate resolution.
8. Cancellation After Shipment
Once an order has shipped, cancellation may require a carrier interception or an authorized return. Interception is subject to carrier availability and cannot be guaranteed.
Voluntary returns of non-defective products are subject to our Return Policy. Where permitted by law, applicable deductions may include original shipping charges, a restocking fee, return transportation, and additional documented costs actually incurred. The same charge will not be collected twice.
These voluntary-return terms do not limit remedies for defective or incorrect goods, or cancellation and refund rights provided by applicable law.
9. International Orders and Customs
Shipments to the United States: Sheartak covers applicable import tariffs on the original outbound shipment. These covered tariffs will not be charged back solely because a customer requests a voluntary return.
Shipments outside Canada and the United States: Unless expressly included in your quotation or checkout total, customers are responsible for applicable destination-country duties, taxes, brokerage fees, tariffs, and import charges.
Customers may need to provide information requested by customs authorities or the carrier. Customs inspections and clearance requirements may affect delivery times.
Any additional customs or brokerage costs arising from a customer-requested return or reshipment will be explained separately and charged only where permitted by applicable law.
10. Your Rights
Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable consumer protection law. Where this policy conflicts with a mandatory legal requirement, that requirement applies.
11. Contact Us
For shipping questions or assistance, please contact:
Sheartak Tools Ltd.
608 Weber Street North, Unit 2
Waterloo, ON N2V 1K4, Canada
Email: sales@sheartak.com
Telephone: +1 (519) 880-8181